Frequently Asked Questions

WHEN IS THE EVENT?

Halloween Weekend!

Saturday, October 29, 2016
Sunday, October 30, 2016

 

WHERE IS THE EVENT?

ECHO Leahy Center located at 1 College Street, Burlington, VT.

 

 

ATTENTION TICKET HOLDERS:

Important ticket and boarding information for the Halloween Express

Please read carefully!

You are invited to kick off your train ride by joining us for a pre-boarding party at ECHO Leahy Center. Your ticket permits you to arrive and enjoy the party 60 minutes prior to your train departure time. The party includes music, costumed characters, and games! Please be sure to allot ample time for parking your car and check-in at ECHO.

Entrance to the event is through the front doors at the ECHO Center. Proceed through the lobby to the Lakeside Hall for the pre-boarding party. You will be instructed by Halloween Express staff when it is time to board the train.

Family-friendly food and drinks are available for purchase at ECHO. Each child will receive one free cookie and one free juice box while on the train.

 

REMINDER: We cannot accommodate strollers on the trains and space is very limited in ECHO. Please plan accordingly. All children must be accompanied by a parent or adult guardian.

 

WHERE CAN I PARK?

Limited parking will be available in the ECHO parking lot, as well as in various waterfront parking lots and metered spaces throughout downtown Burlington. Parking and any fees associated with it are the responsibility of the ticketholder.

 

LOOKING FOR PUBLIC TRANSPORTATION TO THE EVENT?

Take the bus to Halloween Express! Green Mountain Transit’s College Street Shuttle (#11) drops off and picks up at the shelter located at the corner of College Street and Battery Street. For a complete list of routes and schedules – as well as information about GMT’s new RouteShout 2.0 mobile app and “track your bus in real-time” web portal – visit www.ridegmt.com.

 

ARE THE TRAIN RIDES SCARY?

No, this is a kid- and family-friendly event. There are no scary elements.

 

CAN I TAKE PICTURES WITH THE COSTUMED CHARACTERS?

Yes, there will be opportunities for you to take pictures of your child with their favorite costumed characters!

 

CAN I BRING A STROLLER ON THE TRAIN?

Strollers are not permitted on the trains. Please plan accordingly.

 

SHOULD I WEAR A COSTUME?

Costumes are strongly encouraged! It is Halloween after all, isn’t it?

 

DO I HAVE TO RIDE THE TRAIN WITH MY CHILD?

All children must be accompanied by an adult at all times (including train rides and pre-boarding party at the ECHO Center). Both parents and children must have a ticket to ride the train.

Note:   There will be 1-2 attendants on all trains.

 

CAN I WAIT INSIDE ECHO WHILE FRIENDS/FAMILY ARE ON THEIR TRAIN RIDE?

You must have a ticket to enter the Halloween Express pre-boarding party at ECHO so if you did not purchase one for yourself, you will not be able to wait inside. Thank you for planning your pickups accordingly.

 

CAN I BUY A TICKET TO THE PARTY ONLY?

No. All tickets include both the train ride and pre-boarding party at the ECHO Center. These cannot be purchased separately.

 

DO I HAVE TO BUY A TICKET FOR MY 1-YEAR-OLD IF HE/SHE SITS ON MY LAP DURING THE TRAIN RIDE?

No. Children under age 1 may share a seat with an adult at no extra charge. Anyone over age 1 must have a ticket.

 

WHAT DOES MY TICKET INCLUDE?

Ticket price includes:

-Pre-boarding party in the Lakeside Room at the ECHO Center in Burlington featuring games, music and dancing with popular costumed characters

-Halloween Express Train ride, which departs from ECHO promptly one hour after the pre-boarding party starts and is approximately an hour in duration

-On the train, your child will enjoy Halloween story time with a cookie and juice box, popular costumed characters, goodie bag and more!

PARTY & TRAIN RIDE SCHEDULE

Saturday – October 29, 2016

8 a.m. Party and 9 a.m. Train Ride
10 a.m. Party and 11 a.m. Train Ride
12 p.m. Party and 1 p.m. Train Ride
2 p.m. Party and 3 p.m. Train Ride
4 p.m. Party and 5 p.m. Train Ride
6 p.m. Party and 7 p.m. Train Ride

 

Sunday – October 30, 2016

8 a.m. Party and 9 a.m. Train Ride
10 a.m. Party and 11 a.m. Train Ride
12 p.m. Party and 1 p.m. Train Ride
2 p.m. Party and 3 p.m. Train Ride
4 p.m. Party and 5 p.m. Train Ride
6 p.m. Party and 7 p.m. Train Ride

 

* All children must be accompanied by an adult and all must have a ticket (those under 1-year-old do not need a ticket if they share a seat with an adult).

**Halloween Express tickets do not include admission to ECHO (with respect to their regular exhibits)

 

 CAN I RE-ENTER ECHO AFTER MY RIDE?

Space is limited so you cannot re-enter the Halloween Express party area after your train ride as the next group of party-goers will already be enjoying their turn in the party space.

 

ARE TICKETS REFUNDABLE?

Tickets are not refundable – this includes missing your scheduled departure time. We cannot accommodate you on a different ride time if you miss the scheduled time on your ticket. Please leave ample time for transportation to the event, as well as time to park your vehicle.

 

WILL ALCOHOL BE SERVED?

No.

 

ARE THERE DISCOUNTS FOR GROUPS?

Please call (802) 872-9000 ext. 111 for information on group rates.

 

WHAT IF IT RAINS…OR SNOWS!?

The event will be held regardless of weather. If the railroad should have to cancel the train rides due to any unforeseen emergency circumstance, the rides will be rescheduled for a different date.

 

HOW DO I BECOME A SPONSOR?

Please email Paul@EventMoguls.com for more information on sponsorship opportunities.

 

OTHER QUESTIONS?

Email Marianne@EventMoguls.com or call 802-872-9000 x118